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Bertini, Marco
Education
- Doctor of Business Administration.
- Master of Business Administration.
- B. Comm. (Economics and Commerce). University of Melbourne
- B. A. (Political Science). University of Melbourne
Biography
I am a professor of marketing at Esade, where I also serve as the director of open executive programs, and a senior advisor to Globalpraxis and Pearson Ham Group.
I am co-author of the book “The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value,” which explores how technology and society stimulate accountability, prompting companies to profit from the outcomes they deliver rather than the offerings they bring to market. My articles appear in the leading academic and managerial journals and have featured in media outlets including BBC, Bloomberg, CNBC, CNN, Forbes, Harvard Business Review, Sloan Management Review, The Financial Times, The Wall Street Journal, and Vox.
Recently, I was named to the Thinkers50 Radar, a shortlist of the people “most likely to shape the future of how organizations are managed and led.” Prior to this, I was recognized by the Marketing Science Institute as one of the most promising scholars in the field.
Originally from Italy, I grew up in Australia and subsequently lived in the United States, the United Kingdom, and now Spain. I received my doctorate from Harvard Business School and previously served on the faculty at London Business School, was a visiting professor at Harvard Business School, and was a senior advisor to Boston Consulting Group.
Selected publications
- Bertini, M., Koenigsberg, O. & Snelgrove, T. (2024). Acing Value-Based Sales. MIT Sloan Management Review, 65 (4), pp. 52-57.
- Bertini, M., Izaret, J. & Hutchinson, R. (2024). Should Your Nonprofit Charge Its Beneficiaries. Harvard Business Review, 2024 January-February, pp. 90-97.
- van Lin, A., Aydinli, A., Bertini, M., van Herpen, E. & von Schuckmann, J. (2023). Does Cash Really Mean Trash?: An Empirical Investigation into the Effect of Retailer Price Promotions on Household Food Waste. Journal of Consumer Research, 50 (4), pp. 663-682. DOI: https://doi.org/10.1093/jcr/ucad018.
- Bertini, M., Aparicio, D. & Aydinli, A. (2023). Can Friction Improve Your Customers' Experiences?. MIT Sloan Management Review, 65 (2), pp. 42-47.
- Lellouche Tordjman, K. & Bertini, M. (2023, March). High-Tech Touchpoints Are Changing Customer Experience [Online forum post].
- Avery, J. & Bertini, M. (2023). Case study: Should a dollar store raise prices to keep up with inflation?. Harvard Business Review, 2023 March-April.
- Bertini, M., Lefort, A. & Lobb, A. (2022, October). Pricing at Echosec Systems [Case study].
- Bertini, M. (2022, August). Joy4Home brands: Pricing matters [Case study].
- Bertini, M. (2022, June). Dollar Tree: Breaking the buck [Case study].
- Bertini, M., Buehler, S., Halbheer, D. & Lehmann, D. R. (2022). Carbon Footprinting and Pricing Under Climate Concerns. Journal of Marketing, 86 (2), pp. 186-201. DOI: https://doi.org/10.1177/0022242920932930.
- Bertini, M. & Koenigsberg, O. (2021). The Pitfalls of Pricing Algorithms: Be mindful of how they can hurt your brand. Harvard Business Review, 2021-September-October, pp. 74-83.
- Bertini, M., Pineda, J., Petzke, A. & Izaret, J. (2021). Can We Afford Sustainable Business?. MIT Sloan Management Review, 63 (1), pp. 25-33.
- Bertini, M. & Aydinli, A. (2020). Consumer Reactance to Promotional Favors. Journal of Retailing, 96 (4), pp. 578-589. DOI: https://doi.org/10.1016/j.jretai.2020.03.002.
- Bertini, M. & Koenigsberg, O. (2020). Competing on customer outcomes. MIT Sloan Management Review, 62 (1), pp. 78-84.
- Bertini, M., Halbheer, D. & Koenigsberg, O. (2020). Price and quality decisions by self-serving managers. International Journal of Research in Marketing, 37 (2), pp. 236-257. DOI: https://doi.org/10.1016/j.ijresmar.2019.07.008.
- Reisman, R. & Bertini, M. (2018). A novel architecture to monetize digital offerings. Journal of Revenue and Pricing Management, 17 (6), pp. 453-458. DOI: https://doi.org/10.1057/s41272-018-0143-3.
- Vana, P., Lambrecht, A. & Bertini, M. (2018). Cashback Is Cash Forward: Delaying a Discount to Entice Future Spending. Journal of Marketing Research, 55 (6), pp. 852-868. DOI: https://doi.org/10.1177/0022243718811853.
- Tavassoli, N. & Bertini, M. (2017). HBR case study and commentary: When it's time to expand beyond the base: An extreme-race company considers a vip tier. Harvard Business Review, 2017 (September-October).
- Bertini, M. (2017). Put the customers' money where your mouth is. Dear CEO: 50 personal letters from the world's leading business thinkers (pp. 19-21).
- Lee, L., Lee, M. P., Bertini, M., Zauberman, G. & Ariely, D. (2015). Money, time, and the stability of consumer preferences. Journal of Marketing Research, 52 (2), pp. 184-199. DOI: https://doi.org/10.1509/jmr.10.0386.
- Bertini, M. & Tavassoli, N. (2015). Can one business unit have two revenue models?. Harvard Business Review, (MARCH 2015), pp. 1-6.
- Bertini, M. (2014, December). Price wars and the managers who start them. Business Strategy Review, 25 (4), pp. 52-55. DOI: https://doi.org/10.1111/j.1467-8616.2014.01122.x.
- Aydinli, A., Bertini, M. & Lambrecht, A. (2014). Price promotion for emotional impact. Journal of Marketing, 78 (4), pp. 80-96. DOI: https://doi.org/10.1509/jm.12.0338.
- Bertini, M., Koenigsberg, O. & Halbheer, D. (2014). Claiming the credit. Business Strategy Review, 25 (1), pp. 8. DOI: https://doi.org/10.1111/j.1467-8616.2014.01016.x.
- Bertini, M. & Koenigsberg, O. (2014). When customers help set prices. MIT Sloan Management Review, 55 (4), pp. 57-64.
- Ham, T. & Bertini, M. (2013). The right price, at the right moment, to the right customer. Business Strategy Review, 24 (1), pp. 49-53. DOI: https://doi.org/10.1111/j.1467-8616.2013.00924.x.
- Bertini, M. (2012). The price of olympic success.
- Bertini, M. & Gourville, J. T. (2012). Pricing to create shared value. Harvard Business Review, 90 (6).
- Bertini, M., Wathieu, L., Sigman, B. P. & Norton, M. I. (2012). Do social deal sites really work?. Harvard Business Review, 90 (5).
- Bertini, M. & Cabornero, R. (2012). The perils of popularity. Business Strategy Review, 23 (1), pp. 51-55. DOI: https://doi.org/10.1111/j.1467-8616.2012.00820.x.
- Bertini, M., Wathieu, L. & Iyengar, S. S. (2012). The discriminating consumer: Product proliferation and willingness to pay for quality. Journal of Marketing Research, 49 (1), pp. 39-49. DOI: https://doi.org/10.1509/jmr.10.0028.
- Bertini, M., Gourville, J. T. & Ofek, E. (2011). When the name is the game. Business Strategy Review, 22 (3), pp. 50-55. DOI: https://doi.org/10.1111/j.1467-8616.2011.00774.x.
- Bertini, M. & Gourville, J. T. (2011). HBR case study: Time for a unified campaign?. Harvard Business Review, 89 (6).
- Bertini, M., Gourville, J. T. & Ofek, E. (2011). The best way to name your product 2.0. Harvard Business Review, 89 (5).
- Hinterhuber, A. & Bertini, M. (2011). Profiting When Customers Choose Value Over Price. Business Strategy Review, 22 (1), pp. 46-49. DOI: https://doi.org/10.1111/j.1467-8616.2011.00727.x.
- Bertini, M. & Kumar, N. (2010). HBR case study: The upstart's assault. Harvard Business Review, 88 (7-8).
- Bertini, M. & Wathieu, L. (2010). How to stop customers from fixating on price. Harvard Business Review, 88 (5).
- Bertini, M., Ofek, E. & Ariely, D. (2009). The impact of add-on features on consumer product evaluations. Journal of Consumer Research, 36 (1), pp. 17-28. DOI: https://doi.org/10.1086/596717.
- Bertini, M. & Wathieu, L. (2008). Attention arousal through price partitioning. Marketing Science, 27 (2), pp. 236-246. DOI: https://doi.org/10.1287/mksc.1070.0295.
- Wathieu, L. & Bertini, M. (2007). Price as a stimulus to think: The case for willful overpricing. Marketing Science, 26 (1), pp. 118-129. DOI: https://doi.org/10.1287/mksc.1060.0222.