Faculty & Research

Directory

Faculty & Research

Directory
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Tel: +34 932 806 162
Ext. 2504
Fax: +34 932 048 105
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Bertini, Marco

Professor, Department of Marketing at Esade
URL Professor
Director Open Enrollment, Dirección Open Programs

Education
  • Doctor of Business Administration.
  • Master of Business Administration.
  • B. Comm. (Economics and Commerce). University of Melbourne
  • B. A. (Political Science). University of Melbourne

Biography

I am a professor of marketing at Esade, where I also serve as the director of open executive programs, and a senior advisor to Globalpraxis and Pearson Ham Group.

For years, Marco has leveraged insights from economics and psychology to help organizations including AT&T, H&M, Coca-Cola, HP, Fox Networks, P&G, and Novartis sustain profitable relationships with customers—with particular emphasis on developing policies that optimize the delicate transition from customer satisfaction to revenue.

I am co-author of the book “The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value,” which explores how technology and society stimulate accountability, prompting companies to profit from the outcomes they deliver rather than the offerings they bring to market. My articles appear in the leading academic and managerial journals and have featured in media outlets including BBC, Bloomberg, CNBC, CNN, Forbes, Harvard Business Review, Sloan Management Review, The Financial Times, The Wall Street Journal, and Vox.

Recently, I was named to the Thinkers50 Radar, a shortlist of the people “most likely to shape the future of how organizations are managed and led.” Prior to this, I was recognized by the Marketing Science Institute as one of the most promising scholars in the field.

Originally from Italy, I grew up in Australia and subsequently lived in the United States, the United Kingdom, and now Spain. I received my doctorate from Harvard Business School and previously served on the faculty at London Business School, was a visiting professor at Harvard Business School, and was a senior advisor to Boston Consulting Group.


Selected publications

Contact details
Tel: +34 932 806 162
Ext. 2504
Fax: +34 932 048 105